Publisher's Synopsis
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Making Customer Satisfaction Happen A Strategy for Delighting Customers
1994
Hardback (30 Sep 1994)
- $121.19
Includes delivery to the United States
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Book information
| ISBN: | 9780412589201 |
| Publisher: | Springer Netherlands |
| Imprint: | Springer |
| Pub date: | 30 Sep 1994 |
| Edition: | 1994 |
| DEWEY: | 658.812 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 192 |
| Weight: | 1050g |
| Height: | 235mm |
| Width: | 155mm |
| Spine width: | 12mm |
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