Publisher's Synopsis
In theory, Merton Financial owned the market. Everyone knew that...
...But even its hotshot founder Jack Merton had to call in high-powered consulting help when the Seattle branch went off the rails with out-of-control discord, drama, dissension, and distrust. Three managers in four years. Poor customer service. Employees acting inappropriately. Revenues down. What next?
That's why Jack desperately called in leadership consultant Glen O'Brien to troubleshoot.
Learn how understanding and applying the five-layered leadership model helped move the ailing company from mayhem to magnitude by releasing the power of leadership presence in every employee.
This unforgettable allegory follows HR manager Sondra, high-tech hipster Miles, young Kate at the front desk, team player Laney in finance, frumpy Maryann in the executive suite, former manager Tom, and even Jack himself on a journey to dive deep and peel back the layers of leadership. The story reads like a novel but rings true for every employee in any field or career who wants to strengthen his or her own leadership presence, because, after all, you can discover your hidden power and make positive changes in your business and life.
