Publisher's Synopsis
Here′s the book you need to prepare for Microsoft′s new MCDST exams 70–271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two–in–one Study Guide was developed to meet the exacting requirements of today s certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the Best Study Guide designation in the 2003 CertCities Readers Choice Awards, this book provides:
- In–depth coverage of all exam topics
- Practical information on supporting users and troubleshooting applications
- Hundreds of challenging review questions
- Leading–edge exam preparation software, including a test engine and electronic flashcards
Authoritative coverage of all exam objectives, including:
Exam 70–271:
- Installing a Windows Desktop Operating System
- Managing and Troubleshooting Access to Resources
- Configuring and Troubleshooting Hardware Devices and Drivers
- Configuring and Troubleshooting the Desktop and User Environments
- Troubleshooting Network Protocols and Services
Exam 70–272:
- Configuring and Troubleshooting Applications
- Resolving Issues Related to Usability
- Resolving Issues Related to Application Customization
- Configuring and Troubleshooting Connectivity for Applications
- Configuring Application Security
