Publisher's Synopsis
It is a generation since Peter Drucker first identified and described 'knowledge work'. Today knowledge, individual and corporate, is the dominant force in the business world. How to acquire appropriate knowledge, how to store it for easy access, how to manage it for the benefit of the organization û these are the preoccupations of management worldwide. - - The Henley Knowledge Management Forum was founded in 2000 by Dr Edward Truch, Chairman of Knowledge Partners, and Professor David Birchall of Henley Management College. The Forum brings together specialists in the field from commerce, industry and government and its work enjoys an international reputation. This book presents the findings of a wide range of research projects. It provides insight and guidance across a spectrum of topics, from broad issues like organizational design and culture change, to eminently practical questions concerning the use of modern information technology to support knowledge management. - - The contributors include not only leading British and European academics, but senior managers from such companies as Lloyds TSB, Microsoft, Unisys and Vodafone. The resulting volume is one that will benefit students, teachers, researchers and practitioners alike û anyone, indeed, with a serious interest in knowledge management.
