Publisher's Synopsis
This is the companion textbook for the University Training Partner's Lean Six Sigma Leadership course, the first of three courses in its Black Belt certification series.The text covers the vital "soft skills" that every Black Belt must master in order to successfully lead process improvement projects. Topics include the DMAIC road map, project selection, the project charter, stakeholder analysis, voice of the customer, financial metrics, selecting and managing teams, project management, basic graphical analysis, lean tools and calculations, training development and delivery, and Design for Six Sigma.
