Publisher's Synopsis
"In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans."--.
Leading Loyalty Cracking the Code to Customer Devotion
Book (16 Apr 2019)
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Book information
| ISBN: | 9780814439395 |
| Publisher: | HarperCollins Leadership, an imprint of HarperCollins |
| Imprint: | HarperCollins Leadership, an imprint of HarperCollins |
| Pub date: | 16 Apr 2019 |
| DEWEY: | 658.812 |
| DEWEY edition: | 23 |
| Language: | English |
| Weight: | 386g |
| Height: | 231mm |
| Width: | 157mm |
| Spine width: | 25mm |
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