Publisher's Synopsis
One out of two companies have increased their productivity or saved costs with knowledge management. This is a result from a comprehensive cross-industry survey in Europe about knowledge management. Best practices in knowledge management from leading companies are described for practitioners in different industries. This text shows how to integrate knowledge management activities into the daily business tasks and processes, how to motivate people and which capabilities and skills are required for knowledge management. It concludes with an overview of the leading knowledge management projects in several European countries.
