Publisher's Synopsis
Praise for Key Performance Indicators, Second Edition
"David Parmenter has a knack of getting to the heart of the issue, a good trait for a KPI consultant. His book is no different: David minces few words about what a key performance indicator is and isn′t and how true KPIs can dramatically impact business performance. This pragmatic guide is chock–full of useful forms and tips that will enable any burgeoning performance manager to succeed in creating effective KPIs."
Wayne Eckerson, Director, TDWI Research
"David has done it again he has harvested the best ideas from the wide array of books, articles, and white papers on performance measurement, and crafted them into a single, easy to understand ′how–to′ book. Not only does he support every concept with the original thought–leader′s ideas, case studies, and solid examples, but he also weaves them into an overall best–practice KPI approach. This book is more than a ′must–read′ . . . it is a ′must–do′ for every performance measurement practitioner."
Brett Knowles, Founder pm2 – Performance Measurement & Management
Praise for the first edition
"Developing the right KPIs is a problem for most organizations. David Parmenter′s insightful approach offers a practical guide that will help managers to overcome these problems and turn concepts into reality in a timely way."
Jeremy Hope, Cofounder and Director, Beyond Budgeting Roundtable and author of Reinventing the CFO
"This is a must–read book for all senior managers. The correct selection and deployment of performance measures is essential to ensure that all resources and effort are focused on achieving business strategy . . . and yet so many organizations select the wrong performance measures. This is a straightforward and practical book that clearly explains what ′key performance indicators′ are and how they should be used as part of an integrated performance improvement strategy."
Dr. Robin Mann, Director Centre for Organisational Excellence Research, Massey University & BPIR.com Ltd, New Zealand
"With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI–driven strategy is here."
Harry Mills, author The Rainmaker′s Toolkit
