Publisher's Synopsis
Quality is defined as how well the product is performing its intended function. Quality management focuses on ensuring that a product, service or organization is consistent. The four main components of quality management are quality assurance, quality control, quality improvement and quality planning. In order to get consistent quality, the techniques of quality assurance and control of products is used. The primary principles of quality management are evidence-based decision making, process approach, leadership, engagement of people and relationship management. This field uses many methods to improve the quality of product and services. These are process improvement, product improvement and people based improvement. This book is compiled in such a manner, that it will provide an in-depth knowledge about the theory and practice of this field. It presents the complex subject of quality management in the most comprehensible and easy to understand language. Those with an interest in this field would find this book on quality management helpful.
