Publisher's Synopsis
A how–to guide to masterful training, this book establishes standards of excellence for achieving superior results in the classroom. A wealth of tools and instruments will help instructors succeed in each area of their work and details for managers the skill–based performance standards that are essential in assessing the success of training programs."Look no further. Bob Powers′ book sets the standard for instructor performance excellence."—Dr. Roger M. Addison, president, National Society for Performance and Instruction and vice president, retail staff development, Wells Fargo
