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Explains the significant changes made to the 1997 Malcolm Baldridge National Quality Award criteria for high performance management systems. The 20 items that compose the criteria are flow charted and analyzed, and the text prepares and guides organizations through a site visit by Baldridge Award or state-level award examiners. Also discusses linka
| ISBN: | 9780873893800 |
| Publisher: | Asq Press |
| Imprint: | Asq Press |
| Language: | English |
| Weight: | -1g |
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