Publisher's Synopsis
In today's competitive global markets, organisations are seeking new innovative approaches to improve their competitive posture. Emerging information technologies of the past two decades are now providing organisations in both public and private sectors with new tools to develop innovative organisational concepts and applications to become leaner and at the same time much more productive. This is a collection of papers presented at the 1996 Information Resources Management Association International Conference in Washington, DC. The conference, aimed at the challenges involved in developing innovative concepts and practices to make organisations more effective, draws participants from over 20 countries worldwide.
