Paperback (30 Nov 2007)
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Out of stock
This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies.
| ISBN: | 9781557531308 |
| Publisher: | Purdue University Press |
| Imprint: | Purdue University Press |
| Pub date: | 30 Nov 2007 |
| Language: | English |
| Number of pages: | 277 |
| Weight: | 3629g |
| Height: | 260mm |
| Width: | 197mm |
| Spine width: | 19mm |
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