Publisher's Synopsis
This work comprises the best articles which appeared in the fourth volume of "The TQM Magazine". Each contribution has been selected to provide the practitioner with a thorough understanding of the critical factors involved in creating a total quality organization.;The emphasis in this volume is on growin through change, benchmarking, managing process involvements, rewards and recognitions and best practice.;Case studies quoted include ICL (International Computers Limited), Digital Equipment, Armstrong Building Products, Philips, Nissan Motor Manufacturing (UK), Newcastle Breweries, Texas Instruments and Hoover.
