Publisher's Synopsis
Leaders of thriving healthcare organizations know that greatness is achieved by consistently anticipating consumer needs and meeting and exceeding patient expectations. They also know that achieving these goals are not possible without the full engagement of all the stakeholders in the healthcare delivery process: -Consumers-Patients-Providers-Family & Caregivers-Employees-Leadership & Management-CommunityJam-packed with service-savvy suggestions, If I Were Healthcare CEO: An Employee Perspective, examines all stakeholder touchpoints, starting with the smallest and mundane, and outlines a process for change for the struggling service sector of the healthcare industry.The succinct, easy-to-implement ideas are presented in a step-by-step guide to improving all areas of performance in healthcare business operations and management, providing all the help you need to maximize stakeholder touch points for optimally efficient operations.-Boost Patient Satisfaction Survey Scores-Guarantee Patient Engagement-Reduce Turnover and Retain Employees-Improve Patient Outcomes-Optimize ReimbursementGet Started Today!
