Paperback (25 Jan 2016)
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This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
| ISBN: | 9780113314874 |
| Publisher: | TSO, The Stationery Office |
| Imprint: | TSO |
| Pub date: | 25 Jan 2016 |
| DEWEY: | 658.4038 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | x, 166 |
| Weight: | 744g |
| Height: | 278mm |
| Width: | 214mm |
| Spine width: | 9mm |
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