ITIL Foundation

ITIL Foundation

ITIL 4th edition

Paperback (18 Feb 2019) | English

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Synopsis

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

About the Publisher

TSO

TSO

TSO is one of the largest publishers by volume in the UK, publishing more than 9,000 titles a year in print and digital formats for a wide range of clients. We are part of the Williams Lea Group, the global leader in corporate information solutions.

Book information

ISBN: 9780113316076
Publisher: TSO
Imprint: TSO
Pub date:
Edition: ITIL 4th edition
DEWEY: 658.4038
DEWEY edition: 23
Language: English
Sales rank: 8576
Number of pages: viii, 209
Weight: 710g
Height: 216mm
Width: 220mm
Spine width: 10mm