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ISO/IEC 20000

ISO/IEC 20000 An Introduction to the Global Standard for Service Management

Paperback (01 Jan 2010)

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Publisher's Synopsis

This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001.

Book information

ISBN: 9781849280457
Publisher: IT Governance Pub.
Imprint: IT Governance Pub.
Pub date:
DEWEY: 004.0688
DEWEY edition: 22
Number of pages: 62
Weight: 55g
Height: 465mm
Width: 95mm
Spine width: 4mm