Publisher's Synopsis
Local and international quality standards are increasingly on the minds of the modern business person, yet IS09000 and equivalent standards EN 29000 and BS5750 are far from easy for the nonspecialist to understand.;In plain language, Kit Sadgrove, a quality assessor who has helped many organizations through the quality minefield, explains such questions as: what exactly is the purpose of BS5750/ISO9000; how BS5750/ISO9000 can help an organization; the advantages and disadvantages of BS5750/IS09000 accreditation; the costs and hidden costs of BS5750/IS09000; how to weigh-up if BS5750/IS09000 is right for your organization; the simplest routes to BS5750/IS09000; hints for a successful programme; and how to maximize your marketing advantage with BS5750/ISO9000.
