Publisher's Synopsis
One of a series of regularly updated Study Texts providing coverage of the examinations of the Institute of Chartered Secretaries and Administrators (ICSA), this workbook covers the entire syllabus and includes numerous questions from past examinations with full suggested solutions.;The text examines different aspects of human behaviour including personality, motivation, social perception and influence, conflict, stress and change, as well as analyzing working environments, job design and the nature of work groups.;A companion Practice and Revision Kit (principally comprising progressively arranged series of questions and solutions) is also available.
