Publisher's Synopsis
The human hospitality industry is constantly evolving on many different fronts.From innovations in technology to more exacting customer expectations, the need for well-trained human resources are needed now more than ever to meet operation demands.Human Resources Leadership in Hospitality addresses one of the biggest challenges a hospitality manager faces: finding and retaining great employees. This text provides ""real world"" examples through vignettes from industry practitioners and members of the academic community who teach and research HR. Human Resources Leadership in Hospitality proves that there is a distinct difference between leading human resources and managing them.Human Resources Leadership in Hospitality provides a comprehensive overview of human resources leadership. It features best practices and critical information related to the following topics:diversityregulatory issues (the law)various functions of human resources leadership: workforce planning and organizingrecruitingselectiontrainingdevelopmentcompensationbenefitsmanaging employee performancelabor relationsworkplace safety and healthworking labor unions.
