Publisher's Synopsis
Effective oral and written communication skills are essential for students entering the business world. This text aims to provide an introduction to all types of business communication, including drafting letters, making telephone calls, writing reports, applying for jobs and conducting meetings. It discusses communicating within teams in detail and encourages students to develop these skills by working in groups.;This new edition includes many additional examples and questions, particularly on study skills, written communication and oral communication. A sample exam paper for the new NCC Diploma syllabus is included, with extensive guidance notes for each question.;The book is clearly laid out and uses amusing illustrations to stress key points. It should be of interest to business and computing students on BTEC/ScotKVec and equivalent courses, and to students of the NCC Diploma course in computing.
