Publisher's Synopsis
Offering a unified approach to competence and the basic processes of human communication backed by skill assessment, this text begins with the premise that all forms of communication have the potential to be viewed as competent depending on the context or situation. It helps readers develop a framework for choosing among communication messages that should allow them to act competently. The theoretically-based and skills-oriented framework emphasises the basic themes of motivation, knowledge and skills across interpersonal communication, electronically mediated communication, small group communication, and public speaking.
