Paperback (01 Apr 1999)
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Includes delivery to the United States
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Most companies now see customer care as a vital part of business strategy. This book acknowledges that fact, and aims to demonstrate how customer care in organisations large and small can be raised from satisfactory to excellent.
| ISBN: | 9780749429454 |
| Publisher: | Kogan Page |
| Imprint: | Kogan Page |
| Pub date: | 01 Apr 1999 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Number of pages: | 168 |
| Weight: | 227g |
| Height: | 215mm |
| Width: | 135mm |
