Publisher's Synopsis
"Managers in various departments of a full-service hotel hold complex, challenging, and rewarding positions in the hospitality industry. As their hotels' on-site leaders, general managers (GMs) are responsible for ensuring that every department in their hotel operates smoothly and attains its financial, as well as many other goals, while meeting their guests' needs and optimizing their property's value. This fourth edition of Hotel Operations Management has been expanded and revised to help present and future GMs do just that! Historically, those selected as GMs have had experience in a hotel department, such as when an excellent director of sales and marketing receives a promotion to the GM position. In this example, the new GM will no doubt have an excellent grasp of hotel sales and marketing but will likely lack extensive expertise in food and beverage, housekeeping, accounting, and other critical operational areas. Hotel Operations
