Publisher's Synopsis
If you are new to help desk management, or aspire to move into a leadership position, then this book is for you. As a manager, you will gain a lot of new responsibilities. This book discusses a wide variety of topics, from overseeing technical support operations to considerations that need to be taken into account when leading a group of people. Learn best practices for communication and team guidance, managing the needs of your employees, and recommendations for helping your help desk operate as efficiently and effectively as possible. This book will help set you up for success as you begin your journey into the world of leadership.
