Publisher's Synopsis
Continual improvement is a practical approach for IT organizations that is executed in a phased approach with some pauses taking feedback from stakeholders. But continuous improvement is something that doesn't stop, and it is executed without any interruptions.Continuous improvement is something that isn't practical, because of many reasons like changing business requirements, customer requirements, regulatory and legal requirements.Hence this book focuses on continual improvement in a phased approach for ITSM. It provides guidance on implementing continual improvement, defining checklists, defining methods, and setting up the culture with the help of the latest innovation happening in IT.
