Publisher's Synopsis
Fully revised and updated-the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time.
The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across-and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to:
Overcome barriers to meaningful communication
Expand and enrich relationships with colleagues, friends, and family
Increase clarity and improve understanding
Handle strong emotions-on both sides of the table
Connect with colleagues, customers and family at a deep level
Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager
