Publisher's Synopsis
Explains how guarantees can work to attract and retain customers, to sharpen quality commitment internally, and to outdistance competitors.
Extraordinary Guarantees A New Way to Build Quality Throughout Your Company & Ensure Satisfaction for Your Customers
Book (31 Oct 1993)
Not available for sale
Includes delivery to the United States
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Book information
| ISBN: | 9780814450642 |
| Publisher: | AMACOM |
| Imprint: | AMACOM |
| Pub date: | 31 Oct 1993 |
| DEWEY: | 658.562 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 184 |
| Weight: | 440g |
| Height: | 227mm |
| Width: | 153mm |
| Spine width: | 23mm |
