Publisher's Synopsis
Good interpersonal skills are central to the success of teams and organisations. This unique collection of over 35 practical exercises is designed to help you develop those interpersonal skills throughout your organisation. The exercise can be used for on-the-job training or for incorporating into existing training programmes. The resource includes:
- Eight ready-made sample programmes each dealing with a specific issue such as 'Resolving Conflict and Confrontation' to guide you through common problem areas
- Useful and informative handouts support the activities and aid understanding.
