Publisher's Synopsis
In the time before the internet and reliable online reviews, choosing a good old-fashioned hotel was always a potentially holiday-ruining risk. Yet in the digital age we're supposedly told that every place on the market is the next best thing, a personal paradise that's always putting the customer first and striving to be the most attractive option on the market.But it's amazing what a great ad campaign can hide, and the behind-the-scenes reality of these establishments is more often than not completely different to the fake public face that most people see. Based on a decade of stories observed while working as a maintenance manager, C.S. Croad has seen people come and go through hotels over the years, yet the horror stories of power struggles, embarrassing shortfalls and random bad luck always stay the same.Enjoy Your Stay! draws on over ten years of personal experience working within the hospitality industry to form an oftentimes hilarious insider look at the best and worst hotel experiences. Although the pristine ads and online photos always paint a perfect picture of efficient customer-first hospitality, this new novel from C.S. Croad gives readers the inside track on all of the practices, real opinions and cringe worthy mishaps that these supposedly ideal places don't want you to know about. Over various vignettes Enjoy Your Stay! captures the perfect mix of comedy and tragedy that often combine behind the scenes to turn the customer's perfect stay from a dream into a reality.
