Publisher's Synopsis
An integrated approach to using the most powerful tools of reengineering to design single work units that are productive, responsive, and build participant ownership and commitment. With numerous checklists, reusable worksheets, flowcharts, and other resources, Toni Hupp and her coauthors present a tool kit of practical tools and techniques for analyzing and designing the daily work flow, group structure, and job responsibilities of intact work groups. They provide the step–by–step procedures for capturing such detailed information as who performs what function, why, when, how, and to what outcome, and offer guidelines for improving those processes.
