Publisher's Synopsis
The first book of its kind, Designing Systems and Processes for Managing Disputes provides a hands-on interdisciplinary approach rich with problems and exercises that have wide-ranging practical applications. This ground-breaking text employs six real-life case studies and many other examples to engage readers and to tech how to design and implement a process or system that will work to resolve and prevent disputes where traditional processes fail.
The book includes a DVD of "Endgame," a documentary movie of Michael Young's negotiations to design the public negotiations for South Africa's transition to universal suffrage and additional video clips are posted on the book website.
"Finally - the definitive coursebook dealing with designing and implementing alternative dispute resolution programs. One-stop shopping that explains the challenges and solutions in designing ADR Systems to resolve disputes both large and small. Must reading for students and practitioners alike."
- Kenneth R. Feinberg, Administrator of the 9/11 and BP Gulf Oil Spill Compensation Funds
"This is the gold standard for teaching and learning dispute system design. It brings multidisciplinary perspectives and practical wisdom from case studies. Anyone new to dispute system design in any field cannot afford to miss this. Every experiences scholar also will need to read this book to keep up with the next generation of scholarship and practices."
- Clark Freshman, Professor of Law, University of California, Hastings College of Law
"This primary source tells us how to achieve good dispute resolution design and, in the process, change the world and the people in it, all for the better!"
- Deborah M. Osborne, ADR Program Administrator, Mediator, and Anthropologist
"Designing Systems and Processes for Managing Disputes makes a crucial contribution to the field of ADR and Dispute Systems Design. This innovative text offers helpful advice, identifies typical challenges, and provides a perfect combination of theoretical background and practical wisdom. This comprehensive approach will provide guidance to practitioners and scholars alike for years to come."
- Andrea Kupfer Schneider, Professor of Law, Marquette University Law School
