Delivering Quality Service

Delivering Quality Service Balancing Customer Perceptions and Expectations

Book (19 Mar 1990)

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Publisher's Synopsis

Describes the five attributes of quality service and explains how to identify customer expectations.

Book information

ISBN: 9780029357019
Publisher: Free Press
Imprint: Free Press
Pub date:
DEWEY: 658.812
DEWEY edition: 20
Number of pages: 226
Weight: 511g
Height: 242mm
Width: 162mm
Spine width: 24mm