Publisher's Synopsis
Describes the five attributes of quality service and explains how to identify customer expectations.
Book (19 Mar 1990)
Not available for sale
Includes delivery to the United States
Out of stock
Describes the five attributes of quality service and explains how to identify customer expectations.
ISBN: | 9780029357019 |
Publisher: | Free Press |
Imprint: | Free Press |
Pub date: | 19 Mar 1990 |
DEWEY: | 658.812 |
DEWEY edition: | 20 |
Number of pages: | 226 |
Weight: | 511g |
Height: | 242mm |
Width: | 162mm |
Spine width: | 24mm |