Publisher's Synopsis
Describes the five attributes of quality service and explains how to identify customer expectations.
Delivering Quality Service Balancing Customer Perceptions and Expectations
Book (19 Mar 1990)
Not available for sale
Includes delivery to the United States
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Book information
| ISBN: | 9780029357019 |
| Publisher: | Free Press |
| Imprint: | Free Press |
| Pub date: | 19 Mar 1990 |
| DEWEY: | 658.812 |
| DEWEY edition: | 20 |
| Number of pages: | 226 |
| Weight: | 511g |
| Height: | 242mm |
| Width: | 162mm |
| Spine width: | 24mm |
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