Hardback (19 Apr 2011)
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An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
| ISBN: | 9781435792371 |
| Publisher: | Lulu Press |
| Imprint: | Lulu.com |
| Pub date: | 19 Apr 2011 |
| Language: | English |
| Number of pages: | 152 |
| Weight: | 395g |
| Height: | 229mm |
| Width: | 152mm |
| Spine width: | 13mm |
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