Publisher's Synopsis
Have you ever put off having a feedback conversationwith a staff member because it seemed too hard?
Have you ever lost sleep over a workplace conversationthat didn´t go well?
Have you ever wanted to learn how to handle sensitivesituations more effectively?
Managing staff performance and building a positive feedback culture are essential elements for any successful leadership role. The litmus test of your leadership is not how you lead when times are good, it´s how you lead when times are tough.
Using real-life case studies and current research into the science of human behaviour, Dealing with the Tough Stuff will boost the confidence of anyone working in a management or leadership role. Discover how to lead critical conversations, including:
-
tools for depersonalising tough feedback
-
strategies for overcoming resistance and defensiveness
-
tips for finding the best way to be assertive in any situation.
Dealing with the Tough Stuff will enable you to have more productive discussions in the workplace and less conflict.
Visit www.toughstuffbook.com for more information.
