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Data Mining Techniques in CRM

Data Mining Techniques in CRM Inside Customer Segmentation

Hardback (15 Jan 2010)

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Publisher's Synopsis

This is an applied handbook for the application of data mining techniques in the CRM framework. It combines a technical and a business perspective to cover the needs of business users who are looking for a practical guide on data mining. It focuses on Customer Segmentation and presents guidelines for the development of actionable segmentation schemes. By using non-technical language it guides readers through all the phases of the data mining process.

Book information

ISBN: 9780470743973
Publisher: Wiley
Imprint: Wiley
Pub date:
DEWEY: 006.312
DEWEY edition: 22
Language: English
Number of pages: 357
Weight: 832g
Height: 252mm
Width: 170mm
Spine width: 28mm