Publisher's Synopsis
Your customers are your bread and butter. You can have a fantastic product, an impressive leadership team, and great employees, and you'll still have nothing if you don't have any customers. Effective customer communication is the best way to ensure your future success.
In this book, you will discover:
- Stay one step ahead anticipating and delighting customers
- Provide EXTREME customer service during a crisis
- Speak the language of customer service and manage challenging situations
- Analyze your company's customer service practices with 12 questions
- Customize your company's approach to customer service
And so much more!
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