Paperback (10 Nov 2016)
Includes delivery to the United States
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Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a Customer Centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.
| ISBN: | 9781540334268 |
| Publisher: | On Demand Publishing, LLC-Create Space |
| Imprint: | Createspace Independent Publishing Platform |
| Pub date: | 10 Nov 2016 |
| Language: | English |
| Number of pages: | 352 |
| Weight: | 1g |
| Height: | 229mm |
| Width: | 152mm |
| Spine width: | 19mm |
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