Paperback (15 Mar 2010)
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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
| ISBN: | 9781843345701 |
| Publisher: | Elsevier Science |
| Imprint: | Chandos Publishing |
| Pub date: | 15 Mar 2010 |
| DEWEY: | 025.5 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 242 |
| Weight: | 462g |
| Height: | 233mm |
| Width: | 155mm |
| Spine width: | 16mm |
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