Book (01 Jan 2004)
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Drawing on a customer satisfaction survey, this book/CD-ROM report discusses factors that influence residential water utility customers' attitudes and behaviors toward water utilities, looks at how communication can be used as a tool by water utilities to influence customer attitudes, and identifies types of information that should be communicated
| ISBN: | 9781583213094 |
| Publisher: | Awwa Research Foundation |
| Imprint: | Awwa Research Foundation |
| Pub date: | 01 Jan 2004 |
| DEWEY: | 363.610688 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 97 |
| Weight: | 367g |
| Height: | 273mm |
| Width: | 210mm |
| Spine width: | 8mm |
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