Publisher's Synopsis
Conflict is almost inevitable, and it can sometimes be beneficial provided that it is managed appropriately.It's important to have mature conversations about how we're feeling in both professional and personal relationships because two people can't always agree on everything.
Conflict should not be avoided; rather, it should be approached in a constructive and respectful manner. Keep your cool no matter what, especially in the workplace, where getting along with others is essential, with these conflict management skills.
What Causes Disagreement?
People disagreeing on matters that are significant to them, such as their values, beliefs, and ideas, is typically the root of conflict. There are a myriad of other factors that can contribute to it.
People can take their opinions very seriously when there is an emotional connection involved, even though they may initially appear to be very routine issues.We all need to feel respected and safe, and when we don't get either of those things, we can naturally become very defensive.
