Publisher's Synopsis
Communication and conflict seem to dominate everything we do personally, politically and professionally. Whether you are involved with nonprofits or for-profit businesses, every one of your stakeholders is vulnerable to the impacts of ineffective communication strategies. Conflicts have the potential to cause harm, ranging from hurt feelings to the demise of the organization. To help you better understand the causes and solutions to communication difficulties, we will examine styles of communication, roles, responsibilities and lines of authority and their impacts on what we do. We will candidly look at conflicts and provide proven, field-tested solutions, including strategies for how to become an active listener. Given the profound impacts of communication and conflict issues, learning how to handle them better cannot help but have far-reaching positive results for you and your stakeholders.
