Publisher's Synopsis
Dealing with the awkward problems that arise when a staff member is not doing the job can be the hardest part of management. This new edition of this workbook provides a reliable framework of critical steps to help managers deal with unacceptable performance quickly and effectively. Packed with proven techniques for managing the persistant under-performer, the new edition of this self study guide contains a series of developmental exercises with sample dialogue and detailed step by step advice. Answers are proovided to the most common staff performance problems, including: .failure to follow safety procedures.overspending project budgets.failing to reach goals.punctuality issuesThe program outlined here will help managers to build both confidence and skills by turning criticism into constructive comment.
