Publisher's Synopsis
"Catalysts is a continuation of my body of knowledge as a practitioner of Kaizen --- change for the better. As an in-the-field Furniture Business Consultant, Performance Group Director, I have traveled the world helping managers continually improve. Within Catalysts I share what makes retailers effective, efficient and most profitable. Some topics I write about are managing Operations, Selling, Inventory, Purchasing, Customer Relations, Digital Marketing, Customer Service, Analysis and Systems that Define Outcomes. I have been exposed to the best-of-the-best, the worst-of-the-worst, and everything in between. I have seen that any organization can become great with the right attitude, commitment, education and leadership. In Catalysts you will find my ideas, as wells as field-proven practices and tactics. Take some gems in my book, tweak them, and make them your catalyst to get to the next level." David
David W. McMahon is a specialist the home furnishings industry. He leads several industry performance groups, is a long-time consultant, launched a Customer eXperience Management (CXM) software platform, and is the CEO of PerformNOW Inc. He lives in San Diego with his family, is an Ironman podium finisher, past Team USA and Boston Marathon athlete. He helps people to level-up!
