Publisher's Synopsis
Social work practice is shaped by numerous models and approaches to case management. This practice-oriented text defines the purpose of case management in contemporary human service systems-driven and consumer-driven case management. Using his extensive field research and consultation practice in case management, the author takes a critical look at the issues and barriers that frustrate -or potentially frustrate- effective case management systems, programs, and practice. Then, practical suggestions for improving existing case management systems are given.
