Publisher's Synopsis
Customer EXperience (CEX) is hot! Nowadays, it's getting increasingly hard for companies to be distinctive through the products they offer. So it is key for them to stand out by means of the services they offer in addition to these product. A focus on the customer experience is needed. Many companies realize this, but only few manage to be successful. They understand the theory and the process to get there, but what they lack are concrete tools to bring the theory into practice.
CEX SELLS is the inspiration book for companies that want to deliver distinctive customer experiences in order to achieve their business objectives. The authors discuss the various ingredients needed to deliver perfect customer experiences. Ingredients to define and design the optimal experience, but they also offer a description of what is needed in the organization for them to be able to deliver and manage that desired experience. They show how front runners worldwide have optimized their customer experience, and what other companies could learn from that. A book that will definitively inspire you to improve your own customer experience!
