Publisher's Synopsis
This text introduces the statistical theory and tools required in a quality management organization as well as in a variety of business fields and functional areas. It covers the traditional topics in statistics, but focuses on those statistical tools that provide the most value for quality improvement - such as descriptive statistics, tables and charts, and control charts. It features two running case studies as well as a separate concluding chapter of four case studies. Tools are included for studying and understanding processes, such as flow diagrams, concentration diagrams, checksheets and so on.
