Publisher's Synopsis
New for this edition:
--Content has been fully revised and updated to reflect the most recent health care literature.
--More than 200 new and revised photographs and drawings have been added to better illustrate key points in the accompanying text.
--Design and layout has been revised to increase discoverability of core material and special assessment tips.
--Techniques of interviewing chapter has been reorganized to provide clearer insights into the skills of empathic listening.