Publisher's Synopsis
This is an easy to use manual that examines the concepts of organizational assessment and diagnosis with straightforward tools to apply toward achieving measurable improvements immediately! Latham and Vinyard offer a balance between theoretical and practical approaches to organizational diagnosis and intervention, with speci al emphasis on the impact of the leader's role in determining healthy directions for a changing organization. Their Diagnosis-Design-Transformation structure transcends traditional application of Baldrige's Performance Excellence Criteria using Categories and Items. It is written for ease-of-use by business leaders and experienced quality and operational practitioners. It is clear that organizations, both those examining Baldrige Criteria use for the first time as well as organizations seasoned in criteria application, will quickly find business value by looking through the unique lens offered in this book.
